Privacy Policy

Introduction

J&B Lodge Self-Catering ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you book accommodation with us or use our website.

Information We Collect

When you make a booking with us, we may collect the following information:

• Your name and contact details (email address, phone number)
• Booking dates and preferences
• Payment information (processed securely through our booking system)
• Special requests or requirements for your stay
• Communication history with us

How We Use Your Information

We use your information to:

• Process and manage your booking
• Communicate with you about your reservation
• Provide customer service and support
• Send booking confirmations and reminders
• Comply with legal obligations
• Improve our services and guest experience

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through secure third-party payment processors and is not stored on our servers.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as our booking system provider), but only to the extent necessary to provide our services.

Booking and Cancellation

Our cancellation policy is as follows:

• Cancelling 7 days before arrival: forfeit 100% of the booking total
• Cancelling 14 days before arrival: forfeit 100% of the deposit
• Cancelling 21 days before arrival: forfeit 50% of the deposit
• Cancelling 30 days before arrival: forfeit 25% of the deposit

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict processing of your information
• Withdraw consent for marketing communications

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for accounting and tax purposes as required by law.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: